A spa where the calm extends to your phone.
The challenge
This flagship day spa runs 24/7, and guests stay for hours — body treatments, facials, sauna, lounge, overnight relaxation. Dead phones became a real friction point: members left early to charge at home, the front desk was fielding daily "do you have a charger?" asks at every hour, and staff routinely ended up taking custody of guests' devices to charge behind the counter. The owner had looked at the free third-party kiosks and immediately ruled them out. Bright ad screens beside the orchid wall and slate floors would have undone the entire atmosphere they had spent years curating.
The Panda solution
Panda installed a single Amenity station at the lounge, finished in the spa's palette and carrying the spa's own welcome content on the display. No third-party ads. Charging is free for every guest — they simply pick up a powerbank as part of their visit. We handle the powerbank rotation and any service the station ever needs; staff have nothing to learn.
The results
- Piloted with 1 station, expanded to 7 stations across the venue — the strongest in-product proof we can show.
- Over 8,300 guest rentals delivered across 25+ months of continuous operation.
- Scaled from ~12 rentals/month at pilot to 700–1,100 rentals/month at full deployment — the kind of step-change that only happens when guests genuinely use the service.
- Self-serve, 24/7. The spa runs around the clock; Panda runs alongside it. Members charge at 3am the same way they charge at 3pm — no staff touchpoint, no "we're out of chargers" moment.
- The front desk stays out of the chain of custody. Members never hand a phone to staff to charge — the venue is no longer responsible for any guest device on the property.
- A premium reception, not a charging triage station. No tangle of strangers' phones at the counter, no unknown cables in the spa's outlets.
- Display stays 100% on-brand. Zero third-party ads. Free for every guest, every visit.
“"We trialed one station to see if members would even use it. The 'do you have a charger?' questions stopped overnight, the screen stayed on-brand, and within a year we had stations across the property. It's the only amenity I've added recently that actually compounds."”
Ready to give your guests a reason to stay longer?
A 20-minute call is all it takes to know whether Panda fits your venue.